Help center > Guests > Payment, pricing and refunds
Payment and Communication Guidelines on Pridebnb
At Pridebnb, we prioritize your safety and security throughout the booking process. It is important to use our platform for all communications and payments to ensure you are protected by our cancellation and refund policies, Terms of Service, payment Terms of Service, and other safeguards. These guidelines are essential to ensure a secure and hassle-free experience for both hosts and guests. In this article, we delve into the intricacies of our payment process and emphasize the importance of conducting all communications and transactions within the Pridebnb platform for your safety and protection.
In this article
Payment Process on Pridebnb
Congratulations on making a reservation on Pridebnb! Now, let's understand the payment process. Once your reservation is confirmed, your payment method will be charged.
Regardless of how far in advance you book, the Host will not receive the payment until 48 hours after your scheduled check-out. This allows both you and the Host to ensure everything goes smoothly.
At Pridebnb, we prioritize secure payments, which are facilitated through our trusted partner, Stripe Connect. When a purchase is made, the payment is held in escrow until the transaction is marked as completed. At that point, the payment is released to the Host. This system builds trust and provides assurance for all parties involved.
By default, the funds are captured from your credit card at the time of purchase. The reservation is then converted into a charge once the Host accepts the request. Stripe holds the funds until the booking period concludes. After 2 days from the end of the booking, the funds are released to the Host. The Host can expect to receive the payment within 1-2 weeks.
With our secure payment process, you can have peace of mind while transacting on Pridebnb. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
Essentials
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Communicate and Pay through Pridebnb: While others may suggest using external messaging platforms like Facebook Messenger or text messages, it is important to note that by doing so, you lose the protections and benefits provided by Pridebnb. It also increases the risk of fraud, security issues such as phishing, and compromises your personal information.
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Make Payments through Pridebnb: Always ensure that your reservation was booked directly through the Pridebnb platform to maintain the highest level of protection. If you have made a payment via wire transfer or bank transfer, please be cautious as it may be a fraudulent reservation. If you suspect any fraudulent activity, please notify us immediately.
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Our Commitment to Your Safety: At Pridebnb, we work diligently to keep our community safe. We review messages exchanged on our platform to identify potentially harmful content. Messages that contain contact information, external links, or other suspicious elements will be blocked to protect your security. If you notice inappropriate and/or abusive behaviors , please report them immediately. By doing so, you contribute to the safety of the Pridebnb community.
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Your Help in Maintaining Safety: We encourage you to play an active role in maintaining a secure environment. If you receive a suspicious message, please report it immediately. Thank you for being vigilant and contributing to the safety of our Pridebnb community.
If you have any further questions or concerns, don't hesitate to reach out to our support team.